SHIPPING POLICY
- We ensure the safe delivery of your order. In the event of a lost item, we will provide a replacement at no additional cost; however, we do not accept liability for delays in dispatch or unforeseen delivery delays.
- All bicycle deliveries require a signature upon receipt. If no one is available to sign for the delivery at the specified address, customers may be subject to a "redelivery fee."
- Should you receive packages that are broken or damaged, please photograph the damages and request the courier to acknowledge and sign off on the extent of the damage. If a product is damaged or lost during transit, customers are expected to collaborate with the seller to complete a claim application, utilising the necessary courier paperwork.
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Based on where your delivery location is, shipping may take from 3 to 7 business days. We provide tracking for all our orders so you know where it is at all times!